Privacy Policy

1. Introduction

At Dions, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, place orders, or interact with us in any capacity.

This policy applies to all services offered by Dions, including our website at pizza-dions.digital, mobile applications, in-store services, delivery and pickup services, catering services, loyalty programs, and any other related services we may offer.

By accessing or using our services, creating an account, placing an order, or providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth
• Account Information: Username, password, order history, account preferences, saved payment methods
• Food Service Specific Information:
  • Delivery addresses and special delivery instructions
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information and special dietary requirements
  • Food preferences and favorite menu items
  • Special occasion information for catering events
  • Table reservation details and party size
  • Loyalty program participation and rewards preferences
• Payment Information: Credit/debit card details, billing address (processed securely through encrypted systems)
• Communication Data: Contact form submissions, customer service inquiries, reviews and feedback, survey responses
• Marketing Preferences: Newsletter subscriptions, promotional communication preferences, marketing consent status

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, referral sources, exit pages
• Location Information: Approximate location based on IP address, GPS location (with your consent for mobile apps)
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Performance Data: Site performance metrics, error reports, loading times

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts or sign in through social platforms
• Payment Processors: Transaction verification and fraud prevention information
• Delivery Partners: Delivery status updates and location information
• Marketing Partners: Advertising effectiveness data and demographic information (aggregated and anonymized)
• Data Enrichment Services: Additional demographic or preference information to better serve you

3. How We Use Your Information

3.1 Service Provision

We use your information primarily to provide and improve our food services:

• Order Processing: Managing your food orders, processing payments, coordinating delivery or pickup
• Account Management: Creating and maintaining your account, authenticating users, managing preferences
• Customer Support: Responding to inquiries, resolving issues, providing technical support
• Service Improvement: Analyzing usage patterns, optimizing menu offerings, improving website functionality
• Food Safety: Managing allergen information, dietary requirements, and food safety protocols

3.2 Communication

We use your contact information to communicate with you about:

• Transactional Communications: Order confirmations, delivery notifications, pickup reminders, receipt confirmations
• Customer Service: Responses to your questions, support ticket updates, service announcements
• Important Notices: Policy changes, security alerts, account notifications, service disruptions
• Marketing Communications: Promotional emails, special offers, new menu items (only with your explicit consent)

3.3 Marketing and Analytics

With your consent, we may use your information for:

• Personalized Advertising: Showing relevant ads based on your preferences and order history
• Usage Analytics: Understanding how customers use our services to improve user experience
• Marketing Campaign Analysis: Measuring the effectiveness of our promotional campaigns
• Market Research: Developing new products and services based on customer preferences
• Loyalty Programs: Managing rewards, tracking points, providing personalized offers

3.4 Legal Compliance and Security

We may use your information to:

• Legal Compliance: Responding to legal requests, complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Security Protection: Protecting our systems, services, and users from security threats
• Dispute Resolution: Resolving disputes, investigating complaints, enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card and other payment transactions
• Delivery Companies: Coordinating food delivery services and tracking deliveries
• Cloud Storage Providers: Secure storage and backup of your data with industry-standard encryption
• Email Service Providers: Sending transactional emails and marketing communications (with consent)
• Analytics Services: Understanding website usage patterns and improving user experience
• Customer Support Tools: Managing customer inquiries and providing efficient support

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Court Orders: Comply with court orders, subpoenas, or other legal processes
• Government Requests: Respond to lawful requests from government authorities
• Legal Protection: Protect our rights, property, or safety, or that of our users or the public
• Emergency Situations: Respond to emergencies involving potential harm to persons or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business:

• We may transfer your personal information to the new owner
• We will provide notice before your information is transferred
• The new owner will be required to honor this Privacy Policy
• You will have the option to delete your account if you disagree with the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns with partner restaurants
• Sharing testimonials or reviews (with your permission)
• Including you in case studies or success stories

5. Data Security

5.1 Technical Measures

We implement comprehensive technical security measures to protect your information:

• Encryption: All data transmission is protected using SSL/TLS encryption technology
• Secure Storage: Personal data is stored on secure servers with advanced firewall protection
• Access Control: Strict access controls ensure only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular encrypted backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

We maintain strict organizational policies to protect your data:

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Documented procedures for handling personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive plan for responding to potential security incidents
• Regular Audits: Periodic security audits and compliance assessments

5.3 Your Security Responsibilities

You can help protect your account by:

• Strong Passwords: Using unique, strong passwords for your account
• Password Protection: Never sharing your login credentials with others
• Public Computer Safety: Always logging out when using public computers
• Phishing Awareness: Being cautious of suspicious emails or links
• Immediate Reporting: Contacting us immediately if you suspect unauthorized access

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website:

Cookie Type	Purpose	Duration
Essential Cookies	Enable basic site functions, login state, shopping cart functionality	Session
Functional Cookies	Remember user preferences, language settings, location data	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, remarketing	Up to 1 year

Additional Tracking Technologies:

• Google Analytics: Website traffic analysis and user behavior understanding
• Facebook Pixel: Advertisement effectiveness measurement and audience building
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Storing user preferences and session information in your browser

Cookie Management: You can control cookies through your browser settings. You can choose to accept, reject, or delete cookies. However, disabling certain cookies may affect the functionality of our website and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Under applicable privacy laws, you have several rights regarding your personal information:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including:

• What personal data we collect
• How we use your data
• Who we share your data with
• How long we retain your data

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including:

• Updating contact information
• Correcting order history
• Modifying dietary preferences
• Updating payment information

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for the original purpose
• You withdraw consent for processing
• Your data has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to processing of your personal data, particularly for direct marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

8. Children's Privacy

Protecting children's privacy is important to us:

• Age Restriction: Our services are not intended for children under 16 years of age
• No Intentional Collection: We do not knowingly collect personal information from children under 16
• Parental Notification: If you are a parent and believe your child has provided us with personal information, please contact us immediately
• Data Deletion: We will promptly delete any information we discover was collected from a child under 16
• Verification Process: We may implement age verification measures where appropriate

9. International Data Transfers

9.1 Protection Measures

When transferring your data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Using EU-approved contract terms for international transfers
• Data Processing Agreements: Binding contracts with international service providers
• Security Measures: Implementing appropriate technical and organizational measures
• Regular Audits: Monitoring compliance with international data protection standards

9.2 Transfer Destinations

We may transfer your data to:

• United States: For cloud storage and data processing services
• European Union: For analytics and customer support services
• Other Countries: As needed for business operations, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for legitimate business purposes:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution, fraud prevention
Order History	7 years	Tax requirements, accounting obligations, warranty claims
Marketing Consent	3 months after withdrawal	Consent record keeping, regulatory compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics, performance optimization
Customer Support Records	3 years	Service quality improvement, training purposes
Payment Information	As required by payment processors	Fraud prevention, chargeback protection

Safe Data Disposal:

• Complete electronic deletion using secure data wiping techniques
• Physical destruction of paper records through cross-cut shredding
• Deletion of data from all backup systems and archives
• Maintenance of disposal records for audit purposes

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications:

• External Links: We are not responsible for the privacy practices of external websites
• Third-Party Policies: Please review the privacy policies of any third-party sites you visit
• Data Sharing: We do not control how third parties collect or use your information
• User Responsibility: Exercise caution when providing information to third-party sites
• Link Disclaimer: Inclusion of links does not imply endorsement of third-party practices

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our website homepage
• Email Notification: Direct email to registered users for significant changes
• Account Dashboard: Pop-up notification when you log into your account
• Mobile App: In-app notification for mobile users

12.2 Checking for Changes

We recommend that you:

• Check this page periodically for updates
• Review the "Last Updated" date at the top of this policy
• Read notifications about policy changes carefully
• Contact us if you have questions about any changes

Acceptance of Changes: Continued use of our services after policy changes constitutes acceptance of the new terms. If you disagree with changes, you may discontinue using our services.

13. Contact Information

13.1 Filing Complaints

If you have concerns about our privacy practices:

• Contact Us First: We encourage you to contact us directly for the fastest resolution
• Supervisory Authority: If you are not satisfied with our response, you may contact your local data protection authority
• State Attorney General: US residents may also contact their state attorney general's office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our customer support team for assistance
• Phone Request: Call us to remove your number from marketing lists

14.2 Account Deletion Process

To delete your account and associated data:

1. Log into your account settings
2. Navigate to the "Delete Account" section
3. Confirm your identity through email verification
4. Review what data will be deleted vs. retained for legal purposes
5. Confirm the deletion request

Note: Some information may be retained as required by law for tax, accounting, or dispute resolution purposes.

15. Conclusion

At Dions, we take your privacy seriously and are committed to protecting your personal information through responsible data practices and transparent policies. We understand that trust is earned through consistent actions and clear communication about how we handle your data.

Your privacy is not just a legal obligation for us—it's fundamental to our relationship with you as our valued customer. We continuously work to improve our privacy practices and security measures to ensure your information remains protected.

We encourage you to reach out to us with any questions, concerns, or feedback regarding this Privacy Policy or our data practices. Your input helps us improve our services and maintain the trust you place in us.

Thank you for choosing Dions and for taking the time to understand how we protect your privacy. We look forward to continuing to serve you while maintaining the highest standards of data protection.