Terms of Service

1. Introduction and Acceptance

Welcome to Dions ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at pizza-dions.digital and our food delivery and restaurant services (collectively, the "Services").

By accessing, browsing, or using our Services, placing an order, creating an account, or otherwise interacting with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use our Services. Your continued use of our Services after any modifications to these Terms constitutes your acceptance of such changes.

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws
• Not be prohibited from using our Services under applicable law

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," "Our" refers to Dions, a food service business operating in the United States.
• "You," "Your," "User," "Customer" refers to any individual or entity accessing or using our Services.
• "Services" refers to our website, mobile applications, food ordering system, delivery services, restaurant services, and all related features and functionalities.
• "Content" refers to all text, images, graphics, videos, audio, software, data, and other materials available through our Services.
• "Website" refers to our website located at pizza-dions.digital and any related subdomains.
• "Order" refers to your request to purchase food items or services from us through our platform.
• "Account" refers to the user account you create to access certain features of our Services.
• "Personal Information" refers to information that identifies or relates to you as defined in our Privacy Policy.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Browsing our menu and learning about our food offerings
• Placing orders for personal consumption
• Creating and managing your user account
• Accessing customer support services
• Participating in promotions and loyalty programs
• Providing feedback and reviews about our services

All use must be for personal, non-commercial purposes and in compliance with all applicable laws and regulations.

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any unlawful purpose or in violation of any local, state, national, or international law
• Transmitting or procuring the sending of any advertising or promotional material, including junk mail, spam, or similar solicitations
• Impersonating or attempting to impersonate the Company, employees, other users, or any other person or entity
• Engaging in any conduct that restricts or inhibits anyone's use of the Services
• Using any robot, spider, or other automatic device to access the Services for any purpose
• Introducing any viruses, trojan horses, worms, logic bombs, or other harmful code
• Attempting to gain unauthorized access to any portion of the Services or any other systems
• Interfering with, disrupting, or creating an undue burden on the Services or networks connected to the Services
• Using false, inaccurate, or misleading information when creating an account or placing orders
• Harassing, abusing, or harming other users or our staff
• Attempting to reverse engineer, decompile, or disassemble any software used in our Services
• Collecting or harvesting any personally identifiable information from the Services

4. User Accounts

Registration Requirements

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

Account Limitations

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or policies is prohibited and may result in termination of all accounts.

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or abuse of our Services.

5. Products and Services

Food Safety and Quality Standards

We are committed to maintaining the highest standards of food safety and hygiene. All food preparation follows local health department regulations and FDA guidelines. However, we cannot guarantee that our food will meet every individual's dietary requirements or taste preferences.

Allergen Information

Our menu includes allergen information to the best of our knowledge. However, cross-contamination may occur in our kitchens. If you have severe allergies, please inform us when placing your order. We cannot guarantee that any food item is completely free from allergens.

Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, or error-free. Prices are subject to change without notice.

Order Acceptance and Processing

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Unavailability of menu items
• Pricing errors
• Payment authorization issues
• Delivery area restrictions
• Suspected fraudulent activity

Minimum Order Requirements

Delivery orders may be subject to minimum order requirements, which vary by location and may change without notice. These requirements will be clearly displayed during the ordering process.

Delivery Terms

Delivery is available within our designated delivery zones only. Delivery times are estimates and may vary based on weather, traffic, order volume, and other factors. We are not liable for delays in delivery.

Temperature-Sensitive Items

We take care to maintain appropriate temperatures during delivery. However, food quality may be affected by factors beyond our control during transport. We recommend consuming delivered food promptly upon receipt.

Order Modification and Cancellation

Orders may be modified or cancelled within 5 minutes of placement, subject to preparation status. After this time, modifications or cancellations may not be possible. For questions about your order, please contact us immediately.

Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website. You authorize us to charge your payment method for the total order amount, including taxes, fees, and tips.

Returns and Refunds

Due to the nature of food products, we do not accept returns of consumed items. For issues with your order quality, delivery, or service, please refer to our Refund Policy available at pizza-dions.digital/refund.html.

6. Intellectual Property

Our Intellectual Property

The Services and their entire contents, features, and functionality are owned by Dions and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

This includes, but is not limited to:

• The Dions name, logo, and trademarks
• Website design, layout, and user interface
• Menu items, recipes, and food preparation methods
• Software, applications, and technology systems
• Marketing materials, photographs, and promotional content
• Customer data and business processes

Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Modify, copy, distribute, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices
• Use our intellectual property for commercial purposes

User Content License

By submitting content to our Services (including reviews, comments, photos, or feedback), you grant us a worldwide, royalty-free, perpetual, and transferable license to use, modify, reproduce, and display such content for business purposes.

Copyright Infringement

We respect intellectual property rights and expect users to do the same. If you believe your copyrighted work has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and feedback. You represent and warrant that you have the right to submit such content and that it does not violate any third-party rights.

License Grant to Company

By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, adapt, publish, and display such content in connection with our business operations, including marketing and promotional purposes.

Prohibited Content

You agree not to submit content that:

• Is false, misleading, or deceptive
• Is defamatory, libelous, or invasive of privacy
• Contains hate speech, harassment, or discrimination
• Is obscene, pornographic, or sexually explicit
• Promotes illegal activities or violates any laws
• Infringes on intellectual property rights
• Contains personal information of others without consent
• Contains viruses or other harmful code

Content Moderation

We reserve the right to review, modify, or remove any user content at our discretion, with or without notice. However, we are not obligated to monitor or review user content before it is posted.

No Endorsement

We do not endorse or guarantee the accuracy of any user-generated content. Views expressed in user content do not represent our views or opinions.

8. Disclaimers

Service "As Is" Provision

Our Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not warrant the accuracy, completeness, or usefulness of any information on our Services.

Food Safety Disclaimer

While we follow all applicable food safety regulations, we cannot guarantee that our food products will be free from all contaminants or allergens. Consumption of food products is at your own risk.

Third-Party Content

Our Services may contain links to third-party websites or content. We do not endorse or assume responsibility for any third-party content, websites, or services.

Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional advice regarding nutrition, health, or dietary requirements.

9. Limitation of Liability

Maximum Liability Limits

To the fullest extent permitted by applicable law, our total liability to you for all claims arising from or relating to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or loss of goodwill
• Personal injury or property damage (except as required by law)
• Emotional distress or mental anguish

Essential Purpose

The limitations of liability set forth herein are fundamental elements of the basis of our agreement with you. Our Services would not be provided without such limitations.

Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

10. Indemnification

User Indemnification

You agree to indemnify, defend, and hold harmless Dions, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your user content or submissions
• Any fraudulent or illegal activity by you

Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Survival

This indemnification obligation will survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

Third-Party Services

Our Services may contain links to third-party websites, applications, or services, including payment processors, delivery partners, and social media platforms. These third parties have their own terms of service and privacy policies.

No Responsibility

We are not responsible for and do not endorse any third-party content, products, services, or websites. Your interactions with third parties are solely between you and the third party.

Third-Party Terms Apply

Your use of any third-party services is governed by their respective terms and conditions, which you should review carefully.

No Warranties

We make no warranties or representations about third-party services and disclaim all liability for any harm resulting from your use of third-party services.

12. Termination

Company Right to Terminate

We may terminate or suspend your account and access to our Services at any time, with or without cause, and with or without notice, including for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

User Right to Terminate

You may terminate your account at any time by contacting us at [email protected] or through your account settings. Termination does not relieve you of any obligations incurred prior to termination.

Effect of Termination

Upon termination:

• Your right to access and use our Services immediately ceases
• We may delete your account and all associated data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Any amounts owed to us become immediately due and payable

Survival of Provisions

The following provisions will survive termination: intellectual property rights, user content licenses, indemnification, limitation of liability, and governing law.

13. Governing Law and Disputes

Applicable Law

These Terms are governed by and construed in accordance with the laws of the United States and the state in which our business is incorporated, without regard to conflict of law principles.

Dispute Resolution Process

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through direct communication with us. Please contact our customer service team at [email protected] to discuss any concerns.

Jurisdiction and Venue

Any legal action or proceeding relating to these Terms or our Services shall be brought exclusively in the federal or state courts located in Washington, DC, and you consent to the jurisdiction of such courts.

Time Limitation

Any claim or cause of action arising from or related to these Terms or our Services must be filed within one (1) year after the claim or cause of action arose, or such claim or cause of action shall be forever barred.

14. Changes to Terms

Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion. Modifications may be necessary due to changes in law, business practices, or service features.

Notification of Changes

We will notify you of material changes to these Terms by:

• Posting updated Terms on our website with a new effective date
• Sending email notification to registered users
• Displaying prominent notices on our Services

Continued Use Equals Acceptance

Your continued use of our Services after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of our Services.

Review Responsibility

It is your responsibility to review these Terms periodically for updates. We recommend checking this page regularly to stay informed of any changes.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and us regarding your use of our Services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms are prepared in English. Any translation is provided for convenience only, and the English version shall prevail in case of any inconsistency.

16. Contact Information

These Terms of Service are effective as of January 1, 2026, and were last updated on January 1, 2026. We encourage you to review these Terms regularly and to contact us with any questions or concerns.